The Golden Rule

 When I was a kid, the Golden Rule was pounded into our heads. In case anyone is not familiar with it: "Do unto others as you would have them do unto you."  In other words, treat people like you'd want to be treated. It took a long time for this to actually sink in, but I finally got it. And I apply it daily to my retail life.

 I try to treat each customer with the respect and attention they deserve. After all, they came into my store to spend money. We must make sure they're treated properly. 
 I know what you're thinking. "How do you treat someone well, when they came in with a poor attitude?" I'll give you a little tip about how I handle that.

 At our store, we always greet the customer. I always say something like, "Good morning/afternoon!" I try to read the way they answer. If it seems like they're not exactly in a chipper mood, I find an opportunity when I can ask them one simple question. "How's your day going today?" And then I listen to their answer. If they're having a bad day, it always helps their attitude to have someone listen. Think about it. Doesn't it help you, too?

By the way, this question also helps when I'm the customer and the cashier/clerk/associate that's waiting on me is not in a great frame of mind. Everyone just likes to have someone listen. I think if you try this approach, you'll see that it works.

Thanks for listening to me.