I can't tell you how many of my retail transactions as a customer have ended with "Have a nice day!" That would be a great way to end our interaction except for one thing...most clerks use this INSTEAD OF "Thank you!" I'm so tired of people using this on me.
Why is it that people find "thank you" a hard thing to say? I believe it ranks right up there with "I'm sorry" and "I love you" in the difficulty dept. But it is a necessary statement. We must ALWAYS remember to thank our customers for patronizing our establishment. If they don't frequent our store, we don't get the sale. If we don't get the sale, we don't make a profit. If we don't make a profit, we go out of business and then we don't have jobs. So a "thank-you" is letting the customer know that we appreciate them coming in. They do, in an indirect way, provide our paychecks.
Whenever I wait on a customer, I always make sure to thank them for their business. It's not a hard thing to do when you get in the habit of it. I've noticed that some customers are even surprised when I say it, but they shouldn't be. It's just that they're not used to hearing it very often. The other thing I've noticed is how appreciative they are when I thank them. This really does foster good customer relations, so make sure to use it every time. And if you want them to "have a good day" that's fine, too...just make sure to thank them first.
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